General
Frågor
- Where can I get an Instruction Book or Manual?
- Where can I get spare parts or accessories?
- Where can I get support and updated drivers for JVC CD-R drives?
- Will JVC products purchased abroad work in Sweden.?
- How long is the guarantee on JVC products?
- What should I do if I have accessories missing from my product?
- Is it a good idea to purchase JVC products overseas to use in Sweden?
- Can I get JVC products purchased abroad repaired under guarantee in Sweden.?
- What should I do if my JVC product develops a fault?
Svar
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Where can I get an Instruction Book or Manual?
Many manuals are available for free download from this site. Your first port of call should be the Download Centre.
Alternatively, you may order one from our spares and accessories hotline 08-7950400, or email reservdelar . There is a cost involved for a paper version of the manuals.
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Where can I get spare parts or accessories?
For enquiries regarding spare parts and accessories, please call 08-7950400.
Please note that it is not possible to purchase any internal electronic or mechanical components as these must be fitted by a qualified engineer.
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Where can I get support and updated drivers for JVC CD-R drives?
Support for these products is available from:
JVC Professional Products
http://pro.jvc.com/prof/support/cdrw.jsp -
Will JVC products purchased abroad work in Sweden.?
This depends on the type of product. Most audio products will work, as long as they have the ability to set the power supply to 230V or are fitted with a "universal" power supply. TV, Video and Camcorder products generally will not work due to differences in the TV systems used throughout the world. This particularly applies to products purchased in the Far East and the United States. Many of these products are designed for the NTSC TV system. This is incompatible with the PAL TV system used in Sweden. Products purchased in France and some Middle Eastern countries use the SECAM TV system. These are also incompatible with PAL. Please contact Customer Services to check the suitability of specific models.
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How long is the guarantee on JVC products?
All JVC products are guaranteed against defects in materials and workmanship for 1 year. Please note that this does not include items such as batteries, bulbs, styli, etc. If you would like to extend the guarantee, you can purchase extended guarantees from most dealers.
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What should I do if I have accessories missing from my product?
You should contact the dealer from whom you purchased the product.
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Is it a good idea to purchase JVC products overseas to use in Sweden?
Customer experience would seem to point to the purchase of JVC or, in fact, any other brand of consumer electronic product outside Sweden for use within Sweden being, at best, risky and possibly expensive. In many cases customers have told us stories relating to overseas dealerships who have promised that the products they are selling "...are the latest in the range", "...could not be bought cheaper in Sweden" and that they have "International Warranties". Very often this has not been the case and the customer has been left with a product that may not even meet warranty requirements in Sweden should a fault occur. Although a free market system does operate in many countries, it does not apply everywhere and we at JVC Sweden would strongly recommend that you do not purchase such items overseas unless you are absolutely sure what you are getting and you know at what price that particular model retails in Sweden. To obtain service under warranty in Sweden for products purchased abroad it is essential that you obtain and retain a proper, dated, purchase receipt together with an official JVC printed warranty certificate. A dealer's stamp on the Instruction book or receipt claiming to offer a Guarantee is of no value in Sweden. You would have to return to the country of purchase to claim on such a guarantee. Additionally JVC Sweden cannot alter the terms of the warranty on products purchased abroad.
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Can I get JVC products purchased abroad repaired under guarantee in Sweden.?
This may be possible, depending on the country from which the unit was purchased. Please forward a copy of the purchase receipt and guarantee certificate to JVC Customer Services at the address above who will advise what is possible.
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What should I do if my JVC product develops a fault?
If the product is within the 1-year guarantee, you should return it to the dealer from whom it was purchased for repair. If this is not possible, for example if you have moved home or the dealer is no longer in business, you should contact JVC Customer Services on 08-7950400 who will advise you what to do.
If the product is outside the 1-year guarantee you may take it to any JVC dealer or Authorised Service Centre for a chargeable repair.
If the product is covered by an extended guarantee, you should return it to the dealer from whom this extended guarantee was purchased (usually the same dealer from which the product was purchased).
